Managing Your Account
Once You've Joined
After signing up, you will receive a confirmation of your account, pickup details.
Three days before each delivery, you will receive an e-mail describing the catch of the week.
FOR MEMBERS WITH A SUBSCRIPTION AND MONEY IN AN ACCOUNT:
If the Fishmonger's Choice looks good, you do nothing except pick up your order on the specified date (don’t forget to bring your cooler bag). If you’d like to substitute something else for the main offering, see instructions below. Make sure you SAVE your changes and place the order before the specified deadline for your pickup day.
FOR THOSE WHO SIGN UP FOR PAY-AS-YOU-GO:
You must add an item to your shopping cart. Simply go to the webstore to add an item.
If for any reason Hooked on Fish does not deliver your seafood (e.g. holidays or hazardous weather), we will contact you by e-mail and your account will not be charged.
It is your responsibility to pickup your weekly share of seafood from the pickup location during the designated time frame. If you do not pick up your order, it will be donated to the host site. Remember you can always have a friend pickup the share for you. Just make sure they check off your name on the sign-in sheet.
We will provide you with an insulated cooler bag when you first signup with a deposit of either $100.00 or $200.00, which is covered in an $18 sign-up fee. Please bring the bag with you to the pickup site. Your share of fish will be packed in a larger cooler at the pickup site. Simply transfer it to your cooler bag at the time of pickup. Each package of fish is wrapped between Gel Ice packs to help keep your fish cool on your way home.
For the common good, we prefer CONTACTLESS delivery. Please leave a cooler bag or cooler in a place visible to the driver. Unless instructed otherwise, they will ring your doorbell when your order has been delivered. If there is no answer and no visible cooler bag, we cannot leave your fish. (If you don't have a cooler bag, you can buy one from us.)
After Receiving Your Fish
You are responsible for all seafood after picking it up! See Handling your fish for more information on how to best store fresh fish. Hooked on Fish is not responsible for product that was inadequately stored following pickup.
Once you sign up you can easily manage your account by clicking here to sign in. From the Member Dashboard you will be able to put your deliveries on hold, pick one of the alternate offerings, or to add money to your account. When you add money to your account, remember to click the amount that you would like to pay, AND click the method of payment (electronic check or credit card). Then click continue.
Putting Deliveries on Hold
Click the "Delivery Hold" tab, then enter the date(s) that you do not want delivery.
Choosing an Alternate Offering
After you receive the email describing the week's catch (Saturday for Tuesday deliveries, Sunday for Wednesday deliveries, and Monday for Thursday deliveries):
From the Member Dashboard, click the "Store" button (upper right).
If you are satisfied with the featured fish, do nothing. If you would like to pick the alternate fish, click the "Add" tab under your selection. If you'd like more than one pound of fish, just click the "plus" button.
Before saving changes, review the box contents. Then click "Save."
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
We use the information we collect from you to help us better respond to your individual needs, to improve our website, to improve customer service, and to process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Cancellations and Refunds
You may cancel your membership at any time as long as you do so in writing at least three days before your next delivery. Refunds will be made for the remaining portion of your membership in the manner it was received.
Conditions of Use
Hooked on Fish and other marks indicated on our site are trademarks owned exclusively by Hooked on Fish, Inc. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Hooked on Fish's, in any manner that seeks to disparages or discredit Hooked on Fish or in any manner that may cause confusion among our customers.
All content on this website is the exclusive property of Hooked on Fish, Inc. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.
PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
LICENSE AND SITE ACCESS
Hooked on Fish, Inc. grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Hooked on Fish, Inc. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Hooked on Fish, Inc.'s name or trademarks without the express written consent of Hooked on Fish, Inc. Any unauthorized use of this websites voids the limited license granted by Hooked on Fish, Inc.
CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Hooked on Fish, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Hooked on Fish, Inc. or its affiliates for all claims resulting from content you supply. Hooked on Fish, Inc. reserves the right to remove any content at our sole discretion.
LIMITATION OF LIABILITY
This site is provided by Hooked on Fish, Inc. on an "as is" and "as available" basis. Hooked on Fish, Inc. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.HookedOnFishChicago.com is at your own risk.
Hooked on Fish, Inc. cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Hooked on Fish, Inc. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Hooked on Fish offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (wwwHookedOnFishChicago.com) or announced via other means of communication in conjunction with the promotion of the Hooked on Fish product collection, including radio and TV broadcasts, internet forums and various online websites.
We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Hooked on Fish, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…
By visiting www.HookedOnFishChicago.com, you agree that the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Hooked on Fish, Inc.
CHANGES IN POLICY
Hooked on Fish, Inc. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a pervious version of these conditions.
If you have any questions, please contact us by email at info@HookedOnFishChicago.com or (773) 551-4317.