Refund policy

Cancellations and Refunds
You may cancel your order 24 hours before your next delivery.  Refunds are not accepted for perishable goods or gift cards. Refunds will be accepted for dry and frozen goods within 3 days if deemed faulty. Products must be returned to us in the same condition as received.

Damage, Quality, and Missing Items
Please inspect your order upon receipt and contact us immediately if there is an issue with quality, damage, missing or wrong items.

Photos of the product would be helpful in resolving any problems. Please keep the product frozen or refrigerated if appropriate.

Refunds
If after reviewing your issue it is determined a refund is due, the amount will be refunded to your original form of payment. 

 

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Hooked on Fish offers its clients special offers and discount codes to
be used in conjunction with this website. These offers are frequently disseminated via
this website and through email to those who have registered for our email database.
They are sometimes posted on our home page (wwwHookedOnFishChicago.com) or
announced via other means of communication in conjunction with the promotion of
the Hooked on Fish product collection, including radio and TV broadcasts, internet
forums and various online websites.

If you have any questions, please contact us by email
at info@HookedOnFishChicago.com or (773) 961-8593